Avera McKennan Using LEAN Processes to Improve the Patient Experience
We are constantly working to improve patient satisfaction at Avera McKennan. Making sure our patients have a positive experience while staying with us is our number one priority, which has lead us to implement LEAN manufacturing principles in our hospital. The application of LEAN processes in health care allows us to reduce costs, reduce patient wait times and improve the quality of care our patients receive.
How is Avera McKennan Improving the Patient Experience?
Read below to view specific examples highlighting how we are working to improve patient satisfaction and reduce costs and wait times.
The full stories can be found by visiting www.averaopex.org. AveraOpEx is dedicated to helping other hospitals and health systems deliver excellent patient care and service, but still keep costs in line.
Avera McKennan Laboratory Improves Accuracy Rate to 99.9975 Percent
Good hospital laboratories in the United States are accurate 97 to 98 percent of the time. But such impressive showings pale in comparison to Avera McKennan's phenomenal accuracy rate, which soared to 99.9975 percent after an implementation of LEAN principles.
Read how we improved our hospital laboratory accuracy rate »
LEAN Saves $1.25 Million in New ED Construction Costs and Dramatically Improves Patient Care
While using LEAN principles saved around 1.25 million in construction costs for Avera McKennan Hospital & University Health Center's new Emergency Department, better patient care is the accomplishment staff takes the most pride in. "What patients want is to get in, get their cares and get out," said Francie Miller, director of Critical Care and Emergency Services at Avera McKennan.
Read how we improved patient care in our Emergency Department »
Women's Center Improves Assessment Time by 55%
As a busy department with high patient satisfaction scores, the Women's Center at Avera McKennan Hospital & University Health Center was far from being labeled as "unproductive" or "inefficient." And yet in a competitive market, a LEAN team found ways to bring a good department to an even higher level of excellence.
Read how we improved our assessment times in the Women's Center »
